Thank you for shopping with us at Tropical Fruit!

 If you are not satisfied with your purchase, we are here to help.

MIAMI FRUIT RETURN POLICY OUTLINED:

Due to the perishability of our products, Tropical Fruit does not accept returns for health, safety, and logistical reasons. We do, however, offer store credits, replacements, or refunds for many reasons listed below. Please review our Policy below to see if your situation is eligible. 

 

MIAMI FRUIT REFUND/ REPLACEMENT POLICY:

Anytime you have an issue with an order, we ask that you send photos to info@tropicalfruit.shop on the date that your box is delivered. We ask that these pictures are clear, well lit, and document all issues of concern you encounter in order to be considered for a potential store credit, replacement, or refund for the following issues: 

DAMAGED FRUIT:  Late delivery or improper handling caused by UPS resulting in spoilage or damage. If your box arrives damaged, please send us clear photos of all fruits that arrived damaged immediately upon recognizing this, so we can best assist you further. We may ask for further information such as the time stamps of your photos, how long your box was outside before collection, or the percent of fruit damaged. 

 **If your order says that it has been delivered by UPS but you haven’t actually received it, please first file a claim with UPS right away. Once you have done this and have been given an update on your order, please reach out to us to let us know the resolution that was determined so we can proceed with a potential replacement.

RIPENING ISSUES: If there is a ripening issue please send us photos immediately upon recognizing this, so we can best assist you further. We understand that ripening issues occur after the date of delivery, but if you have a ripening issue with a highly perishable fruit that is meant to be consumed upon or shortly after delivery then we will need time stamped photos in order to consider replacement.

WEIGHT DISCREPANCY: If there is a weight discrepancy with your order, please send us photos of all of your fruit on a produce scale the same day your order is delivered. 

Ideally we will reimburse or partially reimburse the order for replacement, store credit, or issue a partial refund if any of the above issues occur. Reimbursement is given under the discretion of  Tropical Fruit LLC and decided based on the evidence provided by the customer.

DAMAGED PLANTS/TREES: If you receive a plant or tree in poor condition, please send us photos or videos clearly outlining the issue on the same day that your order is delivered. 

Ideally we will replace your tree/plant if any of the above issues occur. Unfortunately, reimbursement after delivery is not available for trees/plants sold from Tropical Fruit LLC.

 

PRE-ORDER CANCELLATIONS:

A $10 cancellation fee will be applied to any pre-order that is canceled by the customer. This will be seen as a partial refund (product total minus $10) after the customer lets our team know they want to cancel their pre-order.

 SUBSCRIBE & SAVE POLICY:

“Subscribe & Save” discounts and subsequent subscription agreements require a 4 delivery minimum. 

Customers who opt in to a “Subscribe & Save” product subscription will be billed 4 times before being allowed to cancel the subscription at no extra cost. 

If customers wish to cancel a Subscription prior to receiving the minimum 4 boxes committed to, we will charge retail cost for the box(es) that have already been received. We will be required to send and receive an invoice for this balance before removing the subscription early.

If the retail price invoice is not paid by the customer, the subscription will remain active. Tropical Fruit also reserves the right to remove the owed price difference from an outstanding unshipped order before reimbursing the customer and canceling the order.

Customers who select the “Subscribe & Save” option may choose to skip orders if they are away from home or want a break, however, we will keep your card on file until the subscription is canceled. 

Our Customer Service team will be happy to assist you via email at info@tropicalfruit.shop with any subscription management.

MERCHANDISE:

Tropical Fruit reserves the right to not offer Refunds/ Returns on merchandise.

If there are any issues with your merchandise please reach out to us via email at info@tropicalfruit.shop. From here, one of our representatives will work with you to figure out if this product is in “returnable” condition.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks of the product being received.

For all packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

Claims deemed an error on Tropical Fruit’s part are covered at our expense.

PLEASE NOTE: Tropical Fruit cannot accept returns or issue refunds for merchandise ordered that does not fit or is “the wrong size.” Please use the sizing guides listed as they are accurate if used properly.