West End, New Orleans, LA, New Orleans, LA, United States, 70124

Opening Hours

Mon to Fri: 10am – 6pm
Saturday: 8am – 6pm
Sunday: 9am – 5pm

E-mail

info@tropicalfruit.shop

phone

3373820403

Send us an email

    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    Since some fruits ripen multiple times of the year, and environmental factors may determine a fruit’s season and availability, it is hard to create a precise guide, so please check out our most up-to date what’s in season list of every blog post and sign up for our email newsletter to get what’s in season lists sent right to your inbox. You can also follow us on instagram for daily posts and join our sms club for updates sent right to your cell phone.

     

     

    The best way to reach us via email at info@tropicalfruit.shop

    Please include your order number and photographs of your order for our Customer Support Team to best assist you.

    Please allow up to 1-3 business days for a response.

    We are not able to assist with order related questions on social media. 

    We are able to respond to every email, but please be patient and allow time for a thorough response. We respond to all emails in order of when they were sent. Sending multiple emails will not increase the speed of a response.

     
     

    Yes, for the most part! Our boxes, tape, and fruit protector “pillows” are all plastic free and compostable. You can learn more about our packaging.

    For Variety Boxes You can certainly request the fruits you would like in the notes section, and we will always try our best to accommodate you as much as possible, but we cannot guarantee that all requests can be fulfilled; as our harvests vary greatly from week to week, and we do fulfill all orders on a first come first serve basis.

     

    We unfortunately cannot create custom boxes. Because we only harvest fruits at their optimal ripeness, we just don’t have every kind of fruit ready each week. Also many of our fruits are rare and limited, and are harvested at different times throughout the year.

     

    **To guarantee you receive a particular fruit, you will need to order it separately.**

    What about perishable fruits like soursop, sugar apple, cherimoya, and sprouted coconut?


    These fruits must be shipped overnight because they are fragile and close to tree ripened so if you’d like them, please make sure to select overnight shipping and leave a note asking for perishable fruits and we will include them if they are available. We only included sprouted coconut without the husk in overnight variety boxes that specifically request them. We also must have sprouted coconut available to include in the box. We have to remove the husk otherwise they take too much space. Sprouted coconut without a husk must be shipped overnight because it expires quickly so if you’d like sprouted coconut, please make sure to select overnight shipping and leave a note asking for sprouted coconut.

    Our farm is under renovation and is not currently open to the public. It will not be available for visits or pickups for the foreseeable future.

    We hope to be at local markets again in the future but do not have any dates set yet!

    You can keep updated by subscribing to our Weekly Newsletter.
    Our most recent newsletter always has a list of our currently in season fruit if you scroll down on it if you are curious.

    For now, the best thing to do is to order from our website and have fruit delivered to your door.

    We recently came out with a Variety Box product with free shipping for FL residents if you are local! You can check that out 

    For health, safety, and logistical reasons, we do not accept returns.

    For health, safety, and logistical reasons, we do not accept returns.

    If you live in Canada, yes we can!


    If you live in any other country, right now we can only send freeze dried fruits overseas, but please subscribe to our email newsletter to be notified when that changes. We are actively working on offering our fruit to multiple countries.